Must be able to work on site in Longbenton, Newcastle following temp work at home.Hello! Have we met before?With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. However, we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.You must have a minimum broadband speed of 10mgbs and a private room at home to work. You will be required to use an ethernet cable and connect it to your home router.The Role: We are looking for exceptional people to join us in our Quorum site where you will deal with enquiries from members of the public and businesses who deem themselves to have been affected by fraud.You will handle enquiries through multiple platforms such as phone, email and webchat whilst accessing information quickly & accurately, using all available resources. You will use strong questioning skills and effective listening skills to identify requirements in complex enquiries that you may deal with. Using your call-handling skills to manage calls of both a difficult or sensitive nature. In addition to this, you will ensure all information recorded is accurate and relevant to provide feedback to our clients, create a caller history, process enquiries and provide comprehensive service reporting.There is a requirement to be flexible and adapt to the ongoing changing business needs of the contact centre.Because we are fanatical about our staff, you will also get: Exclusive access to the Concentrix discount scheme with savings on Shopping, Holidays, Restaurants, Phone contracts, electrical’ s and much more. Weekly vendors on site selling food, beauty products, gifts and more.
Additional savings to be had with the Quorum Q card
Discounted Gym membership and Childcare on Quorum Park.
Use of the park’s sports court and retail area, with regular events on the park
Have you got what we’re looking for?Experience within a Customer Service role The ability to ask the right questions Listen effectively to determine the best course of action for the caller Driven by helping others Attention to detail is key! The ability to deal with calls of a sensitive nature A passion to deliver exceptional customer service in order to create the best possible experience Excellent verbal & written communication skills with the ability to listen effectively PC literate and the ability to use multiple systems. An ability to work as part of a great team
Hours: 40 hours/week on a rotational shift pattern, 8am and 8pm, Mon – SunPay: £18,137pa (£8.72 per hour)This role requires all advisors to be vetted in accordance with Non-Police Personnel Vetting (NPPV) Level 2, which requires, amongst other stipulations, continuous residence in the UK for the last three years, criminal records and financial background check for yourself and your immediate family / co-habitees.Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented
All applications will kept strictly confidential.
Only candidates that meet the above qualification will be shortlisted.
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